Programs » Our Programs                     

BASIC NEEDSIdentified supports are related to food, clothing, shelter and safety programs and interventions provided onsite and through our emergency assistance program.

CHILDREN SUPPLEMENTAL GIFT PROGRAM:   This volunteer driven program is supported by the community. Supplemental gift are provided to families with children for Christmas and their birthdays.

COMMUNITY PARTNERSHIP:   In existence since inception, the Pettengill House community partnership is composed of community residents, business members, and over forty (40) local and state agencies and organizations.  The partnership has ongoing communication and meets as needed to assess needs and provide best practices, expertise and programs on behalf of its clients while combining resources in most effective framework.

COMPREHENSIVE CASE MANAGEMENT:  Is key to the mission of Pettengill House and addresses the multi-level needs of clients.  In this regard Pettengill House professional staff successfully implements direct services along with coordination of local and state programs.

Individuals and families in need many times have significant challenges, including physical and mental health disabilities, developmental delays, and environmental and economic challenges. Providing comprehensive case management services enables Pettengill House staff to implement the Pettengill House mission providing needs assessment, education and self-sufficiency while breaking down barriers and connecting individuals and families to additional support services.

The Pettengill House comprehensive case management program is also effective in breaking down barriers by providing support and advocacy through the building of effective and trusting relationships.  The goal of this model continues to be empowerment, education, prevention and self-sufficiency rather than dependency.

CRISIS INTERVENTION SERVICES:  This level of intervention is seen as an emergency need and as such requires high level interventions generally resulting from physiological, physical or mental health needs.  Crisis intervention of this level is addressed both on and off site.  As “first responders” Pettengill is responsible for their role as initial crisis team members, gathering information, data and supports necessary to provide stabilization while facilitating an action plan and co-coordinating services with community partners.


EducationAl Initiatives:  As a lead community agency Pettengill House provides ongoing education within school and community settings.  Pettengill staff provides presentations to community based organizations and schools regarding best practices and interventions pertaining to “effects of childhood trauma” along with overview of Pettengill programs and services.  Additional education and consultation were also provided to school staff and community partners pertaining to best practices working with at risk children and families.  It is the goal of Pettengill to reinstate additional prevention education programs. 

EMERGENCY ASSISTANCE:  The goal is to provide family stabilization to qualifying clients by providing financial assistance in the area of housing, utility, medical, transportation, basic needs and recreational/educational programs.  Eligibility required completion/update of Pettengill formalized intake required documentation and self-sufficiency mandates.  Funding for this program is provided through grants and private donations.

ENVIRONMENTAL AND SHORT TERM COUNSELING AND ADVOCACY:  Under the supervision of the Executive Director, qualified Pettengill House staff provide short term counseling, assessments and supports, goals and interventions associated with prevention education, self-sufficiency and quality of life issues. 

INDIVIDUAL AND FAMILY STABILIZATION:   is essential to families moving forward and increasing “quality of life” issues. Upon initial intake Pettengill staff and client complete a formal intake, address needs, complete assessment and implement an action plan for success. 








FOOD PANTRY:  The Pettengill House food pantry is a supplemental food program that provides nutritious food to children and families in need.  The pantry is supported by Boston Food Bank, grants and community donations. 

HOME VISITS, ASSESSMENT and INTERVENTIONS:  As an established community based multi-service agency Pettengill House completes ongoing assessments and interventions. Assessments are completed at the request of individuals and families, school districts, local and state agencies, law enforcement and service organizations and address basic needs, health and well-being and environmental needs. The goal of Pettengill House home assessment is to “gather information pertaining to strengths, needs, goals and safety”.  The results and action plan of home assessments vary as greatly as the individual or family and may result in the need of ongoing case management, referrals, or immediate interventions. 


MASS HEALTH INTAKE SERVICES:  As an approved Mass Health site, Pettengill House trained staff provide information and intake assistance in completing the initial application. Pettengill also provides disability application support and follow up requirements, including accessing Primary Care Physicians and Mental Health providers.  The goal of this program is to enroll qualified individuals, families and children. 


MASSACHUSETTS DEPARTMENT OF TRANSITIONAL ASSISTANCE (SNAP) SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (FOOD STAMP APPLICATION): In realizing the barriers of individuals and families to access the state food stamp program (located in Lawrence, MA., transportation, literacy and need for advocacy), as an approved site, Pettengill trained staff continue to complete food stamp applications on site through the state supported Virtual Gateway web program. 

PETTENGILL “MCKINNEY VENTO HOMELESS” STUDENT SUPPORT PROGRAM:  The McKinney Vento Homeless Act is an unfunded federal mandate passed in 1987 to protect the rights of students who are homeless.  This act enables students who have become homeless to remain in their community schools.  Identified McKinney criteria includes students who have experienced loss of permanent housing, or who are  living in cars, substandard buildings, motels, hotels, shelters or camp grounds or temporarily sharing housing due to economic hardship and students in temporary state custody.

Adhering to the McKinney Act at request of parent (or student if over 18) school districts are required to provide transportation to and from their community school (within an hour radius), along with providing free school breakfast and lunch programs and when required additional academic supports.  Working closely with area schools Pettengill House provides Tier II interventions, advocacy and support services to identified students and their families.  The Pettengill “McKinney Homeless” Student Support Program includes basic needs, participation in Pettengill School Link Service Program, assessments, comprehensive case management, emergency assistance, housing and shelter interventions, and medical and mental health interventions.

OPERATION BACKPACK: Is a community supported initiative which provides backpacks and school supplies to children in need.  This volunteer supported program includes over 30 community drop off sites.  

SATURDAY NIGHT MEALS PROGRAM:  Saturday Night Meals Program is a nine month volunteer driven program which provides hot nutritious meals to families in need.  Meals are cooked,  assembled and delivered from the East Parish Methodist Church of Salisbury to identified Pettengill House clients, many of whom have limited cooking facilitates.  Through the continued support of Central Congregational Church of Newburyport, Main Street Congregational Church of Amesbury, and residents from surrounding communities over 300 volunteers participate in making this program a continued success.

SCHOOL LINKED SERVICE PROGRAM:  The cornerstone of Pettengill House is education.  Pettengill firmly believes education is key in ending poverty and improving quality of life issues for children and families.  The Pettengill House School Link Service Program is built around breaking barriers and “links” education, home, school and community together in efforts to support area children and families.  This unique program originated from the Massachusetts Department of Elementary and Secondary Education.  Adopting this model since its inception in 1994, Pettengill House provides students and their families with education and environmental supports, built upon the School Link Service mission ensuring that “all children come to school ready to learn”.

Pettengill Award Winning School Link Service

Program (Supporting Students and their Families)

The goal of the Pettengill House School Linked Services Program is to “improve the well-being of families to better support their children’s education”.

The Pettengill House School Link Service program supports numerous area students and their families.  In addition, Pettengill House has also formally contracted with the Amesbury School District for a decade providing students and their families with comprehensive case management, family stabilization, basic needs, health services, advocacy, counseling, crisis intervention, referrals, emergency assistance and prevention education programs.  Students and their families are supported directly in their school, home and community settings.  *Note:  This formal partnership model will be used as the premise for the School Link Service Replication Manual documentation as identified in the Strategic Plan Update Section of this report.

SENIOR SUPPORT PROGRAM:  The Pettengill House Senior Support Program provides community based professional interventions and supports to at-risk, low income men and women, aged sixty years (60) and over residing in Pettengill catchment areas.

Through grants awarded from the Newburyport Society for Relief of Aged Women (NSRAW) and Elder Services of the Merrimack Valley (Title III Older Americans Act), the Pettengill House has been able to increase outreach and support to current and additional seniors while implementing a second tier of individualized support services pertaining to this underserved and often isolated population.

Through formalized intake meetings, comprehensive case management and collaboration efforts, Pettengill has utilized this program as a successful stepping stone to improve the well-being and quality of life of local elder men and women, enabling access to much needed support services pertaining to basic needs, health and well-being.

This program enabled Pettengill to strengthen its role as a “familiar bridge” between area Councils on Aging, Elder Services of Merrimack Valley and The Newburyport Society for Relief of Aged Women (NSRAW), and encourage elders to feel comfortable accessing available assistance and creating self-sufficiency rather than dependency. Elders are provided a “safe haven” where they feel accepted and “heard” regarding their unique needs while receiving education, referrals, advocacy and comprehensive services necessary to improve individual living situations and quality of life.

Pettengill House Substance Addiction InitiativeS: Realizing the complexity of substance addiction and mental health, and knowing the need for individualized treatment, Pettengill House implements our Therapeutic System of Care Model which provides comprehensive case management, advocacy and follow up on behalf of the identified individuals in need.  Collaborating closely with local and state partners, The Pettengill Substance Addiction Initiative is supported through health insurance and state resources providing a holistic, multi-faceted approach to recovery, including individualized intake and assessment, along with assistance into hospital level of care/detox treatment and aftercare including clinical intervention and transitional care step down placement followed by sober living residential placement.  Pettengill House also provides care and outreach to the individual's family and the community at large providing support, education and information as needed.  

WINTER COAT DRIVE:  This volunteer-driven basic need program collected and distributed to area adults and children.

  • Basic Needs
  • Children’s Supplemental Gift Programs
  • Community Partnership Initiatives
  • Comprehensive Case Management
  • Crisis Intervention Services
  • Educational Initiatives
  • Environmental Counseling and Advocacy
  • Food Pantry
  • Home Visits, Assessments, and Interventions
  • Individual and Family Stabilization Financial Assistance
  • Mass Health Intake Services
  • Mass Dept. of Transitional Assistance (SNAP) Supplemental Nutrition Assistance Program (Food Stamp Application)
  • McKinney Vento Homeless Student Support Program
  • Operation Backpack
  • Saturday Night Meals Program
  • School Linked Service Program
  • Senior Support Program
  • Substance Addiction/Mental Health Initiatives
  • Winter Coat Drive

All programs support self-determination and quality of life issues and have built-in client mandates which foster independence, self-sufficiency, and education to improve quality of individual and family life.

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13 Lafayette Road,
P.O. Box 5551,
Salisbury, MA 01952
Phone: 978-463-8801
Fax: 978-463-8743
21 Water Street,
Suite 4A,
Amesbury, MA 01913
Phone: 978-792-5205
Fax: 978-834-6379